COVID-19 – the Long Weekend

I am pleased to say that it has been a very calm week this week. In this week’s edition, I would like to provide a quick reminder that this weekend falls on a long weekend and there will be limited staff on duty. We seek your patience and your understanding if the gate may not be answered as quickly as during a regular weekend.

In other news in the Aged Care sector, the Commission has seen a significant increase in complaints over recent months including complaints and concerns related to COVID-19 issues. Key issues raised associated with the COVID-19 pandemic include:

  • visitor restrictions, including where they exceed jurisdictional legal directions
  • concerns about preparedness and prevention
  • impact on the quality of care
  • concerns about flu vaccinations
  • concerns about social isolation
  • concerns about possible confirmed cases of COVID-19
  • impact on staff numbers and safety.

If you have any concerns or complaints regarding the restrictions or the access to ATV, please come and have a chat with Harry (Clinical Care Manager) or I during business hours. In our absence, or after hours, the Registered Nurse on Duty will be available to assist you.

If you have not seen the “industry code of visiting residential care home during COVID-19” please check out the item linked here.

To our Homecare clients, I understand that there are times when you may feel be lonely of you may need additional services or equipment that may assist you with your day to day task during this pandemic. Please make sure you reach out to your Homecare coordinators, Elizabett and Nina to discuss your needs and what assistance we can provide for you.

Have a happy Queen’s Birthday weekend!
Regards,
Sophia Markwell

General Manager