It’s April and time for our regular monthly newsletter. Download it here while you read Glenn’s update below…
Dear Residents, consumers, families, friends and staff
Following our Monday Advice No.6, the situation appears to be now falling into a period of relative calm. There are no new restrictions announced however the NSW Government through the Police Commissioner has indicated that the restrictions that are in place will remain so for a period of 90 days. I am hopeful that the current strategies will be enough to avoid going into lockdown because, as you appreciate this will place an enormous pressure on residents, relatives and staff. As you can see by the attached monthly newsletter, we are taking proactive steps to ensure the physical, emotional and spiritual well-being of residents is being addressed. Some key strategies are maintenance of group activities taking into account restrictions on the number of participants, social distancing rules, the maintenance of our onsite physiotherapy service, resumption of Rosa’s hairdressing services, Katja and Janina’s skype/zoom family and spiritual sessions alongside the normal good cheer and interactions from our staff.
Our home care coordinators are now working from home. This hasn’t changed their access to consumers and I know that they are spending a lot of time contacting consumers to determine their care requirements and to support them during this difficult time. We also wish to acknowledge the support provided to our staff who are working flexibly to ensure the continuation of our services. We are maintaining a full service in Administration however will be employing flexible working arrangements where possible. If you need to contact either Virginia (email@example.com) or Ishmam (firstname.lastname@example.org) you can email to arrange an appointment time. There will be no interruption to normal services.
Knowing that we are potentially looking at a long period of enforced isolation I feel we are in a good place to manage this as well as having all the required PPE and infection control resources due to good planning from the team. Now more than ever, we have to ensure we support each other so please take care of yourself and if you are finding it difficult to deal with the restrictions, please contact either myself, Sophia or the RN’s – we will do everything possible to support you. As always, you can email me at email@example.com or call during business hours on 9645 3388.