Book a Visit

We’re excited to further increase our visitor hours. This coming week, we’re open for visits on Sunday 18th, Thursday 22nd and Saturday 24th of October.
In the following week, the days are Sunday 25th, Tuesday 27th, Wednesday 28th and Saturday 31st as well as Sunday 1st of November.

As before, to book, call any day on (0401) 472 926 between 2.00 pm and 5.00 pm only and tell us your preferred date and time. Alternatively, send an SMS to this number.

Now that physical visits are practical once more, we’re phasing out our managed phone/video calls and booking them will cease on 23 October. However, if you live out of the area or are a vulneral person yourself and cannot leave the house to visit ATV, please call us with a special request for a phone or video call.

As you’ll understand, we need to comply with NSW Health  Advice, as per this notice [ link] , which unfortunately excludes visitors from Lakemba and the Liverpool and Camden Local Government Areas (full list of excluded suburbs here). Use of public transport is not recommended.

Stay Safe,

Sophia Markwell,
General Manager


Open Up!

As you know, Abel Tasman has been reviewing a limited opening of our facility to visitors on a weekly basis. 

This week, we can announce some changes! This is great news… but we are still restricted according to Local Government Area hot-spots after advice from the NSW Dept of Health and our peak advisory body ACSA

So unfortunately family and friends who have visited selected Local Government Areas in the last 14 days are still restricted from visiting the Abel Tasman Village (see listing below).

But we are happy to announce that for eligible visitors, we are implementing the following schedule starting this week:

  • Opening 2 days per week, on rotating days on weekdays and weekends between the hours of  1.00 and 5.00 pm. This week, those days will be Sunday 4th and Tuesday 6th of October.
  • We can accommodate a maximum of 2 people for a one hour visit in the Resident’s room only.
  • In order to reduce congestion visitors will need to book their visit online with arrivals staggered at 10 minute intervals in order to allow staff to conduct the necessary screening process and escorting. [update: for this week ( 4,6 October), we will operate on 15 minute intervals]
  • Booking must be made at the latest by 12pm on the requested day of visit. The last appointment available is at 4:10 for a visit finishing at 5.00PM.
  • Please be aware of social distancing whilst waiting to access the facility outside the gate and remember hand hygiene and mask etiquette for your visit. Of course we would appreciate your timely arrival according to your booking to help us facilitate your visit.

Our Book a Visit page will go live tomorrow (Saturday 3/10/2020).

You will appreciate that the above limitations are imposed on us by the NSW Department of Health.

Stay Safe,
Sophia Markwell,
General Manager.

Restricted Areas (click for map): Campbelltown LGA, Liverpool LGA and Parramatta LGA

Another week

Another week where staff went out of their way to assist our residents at an extraordinary time. I want to especially recognise those staff today. Many have close relatives overseas or interstate. While at the Village, the lock-down has meant going out of their way to keep our residents safe, healthy and entertained despite many challenges. Thank you!

Another week of looking forward to a gradual opening up of visits to Abel Tasman. Thankfully the signs are good, but we’ll need to wait for clearance from the authorities to open to visitors again. As we said last week, there is always the opportunity to allow visits in hardship cases. Talk to us where necessary.

Another week where our electronic communication facilities have improved. Our recent connection to the NBN has settled down and now offers a better connection for those of you connecting via old or new technologies. We have also begun a project to further improve communication facilities at the Village.

Stay Safe,

Sophia Markwell,
General Manager

Heading towards opening up

Stacey and Edith enjoying a walk in the ATV garden

As we head towards the end of September, our hopes are high that we will be able to welcome visitors to the Village soon. This has been a difficult period for friends and relatives, as well as the residents in our care. While the final decision is not in our hands, we now expect that we will be able to welcome visitors by early October, in time for the long weekend.

When we are ready to receive visitors, we will initially only be able to accommodate a maximum of two visitors at the same time. You’ll understand that we will require visitors to have masks and observe hygiene measures (yes, wash your hands!).

As most of our friends and relatives have found out, we post regular updates of goings on at the Village on our Facebook page. If you’re not already following us there, check out our Facebook feed when you get a chance.

Finally, should any urgent need arise, we can accommodate visitors by special request. Please contact me on the usual phone number.


Sophia Markwell,
General Manager

Fathers Day

Daffodils for everyone…

Thank you to everyone for being so supportive and patient. The temporary ‘lock down’ will be reviewed next week.

The survey we put out last week has given us some valuable feedback. If you have not had a chance to complete it, it is still available, and we would really value your comments. Here is the Form.

We are currently in the process of switching over to the NBN network. The inevitable teething
problem with the roll out hopefully will not be too long. I would like to apologise in advance for the inconvenient caused.

Happy Fathers Day,

Sophia Markwell,
General Manager

Another week…

We’ll need to continue the lockdown for another week (also, see the advice from NSW Health below).

Meanwhile, we would appreciate your feedback on our communication and care for your loved ones during the pandemic. Please help us by filling out this short feedback form.

NSW Health advises:
Until further notice, any visitors to any NSW residential aged care facility who have been in the following areas in the previous 14 days should be excluded from the facility:

· Hornsby Shire (LGA)
· Hills District (LGA)
· Merrylands (suburb)
· Guildford (suburb)
· Canterbury-Bankstown (Bankstown part)
· Woollahra (LGA)
· eastern part of City of Sydney2 (refer to footnote)
· Parramatta (LGA)
· Fairfield (LGA)
· Liverpool (LGA)
· Campbelltown (LGA)

Or if you like, you can read it here.

Stay safe,

Sophia Markwell,
General Manager

Just in case…


It is very reassuring to see the number of COVID-19 transmission rate going in the downwards trend. Thank you again for your patience and your support to keep our residents and staff safe at the Abel Tasman Village. For the time being, we still need to continue our “lock-down”.

All of us are working hard to keep our residents safe. Nevertheless, should a positive case of COVID-19 occur at the Abel Tasman Village, the Australian Government announced these emergency leave provisions for residential aged care on 14 May 2020.

  • The new leave provision enable, for a specified time period and location, care residents to take emergency leave (non-hospital), rather than using their existing social leave entitlements.
  • Families will have the opportunity to take residents out of Abel Tasman Village on “Social Leave” for a period of time back to their family home if suitable.
  • Residents won’t be penalised or disadvantaged for moving out of the facility during crisis under emergency leave legislation amendments adopted by the Morrison Government.
  • Emergency leave is available from 1 April 2020 to 30 September 2020.
  • Services Australia (Medicare) deployed the payment system functionality for emergency leave on 27 June 2020. This included suspending the social leave count during the emergency leave period.

In other news, Abel Tasman Village will no longer be invoicing you for the hairdressing services for residents at the village. Rosa Iacono will be directly emailing you with an invoice. If you have any queries, please do not hesitate to contact her directly on 0409 659 342

Stay Safe,

Sophia Markwell
General Manager

August Update

We’ve settled into a routine at the Village and unfortunately expect to keep the current visitor restrictions at least until the end of August.

A reminder for ALL relatives and friends to ensure they have received the 2020 flu vaccine.

Despite the temporary closure, we are still providing for relatives to enter Abel Tasman Village when residents are entering End of Life care. These families and friends must still ensure they have current flu vaccination.

Thanks to all the families who have taken advantage of our new communication portal to stay in touch with your loved ones. You can book your session here (or look for the drop down menu item under “About Us”). Alternatively, staff can assist you on (02) 9645 3388.

Sophia Markwell
General Manager

Settling into a routine

I’ve been heartened by the support which we’ve received over the past week from friends and relatives of our Abel Tasman residents. It makes a difference! And of course, especially today when we’re celebrating Aged Care Employee Day!

Unfortunately, our lockdown continues and will again be reviewed in one week’s time, on 14th August. While staff have settled in their COVID routines of temperature testing and masks, we’re very much aware of the missing link for many in our care: regular communication.

To help solve this, from this Monday ( 9th August ), friends and relatives can book a call with residents at Abel Tasman village. Whether it’s a simple phonecall or a connection via WhatsApp, FaceTime or Facebook Messenger. One of our staff will be ready to facilitate the call at the appointed time.

You can book calls online here:  ( the “call a resident” link is also on the News page of our website )

I appreciate that, for many of us, this is an anxious time. Rest assured that we understand and are doing our very best for those in our care, as well as their friends and relatives.


Sophia Markwell
General Manager